Overview

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of All Tire Supply, or its suppliers and protected by the U.S. and international copyright laws. All trademarks, service marks, and trade names are proprietary All Tire Supply or www.alltiresupply.com. All other trademarks not owned by All Tire Supply or www.alltiresupply.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by All Tire Supply or www.alltiresupply.com. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property of All Tire Supply or www.alltiresupply.com or its software suppliers and protected by the U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.

To offer a safe and secure shopping experience, All Tire Supply, a TX Corporation, hereafter referred to as All Tire Supply, has established these online policies for any user, viewer, or buyer at www.alltiresupply.com. The terms and conditions apply to the purchase and sale of products through www.alltiresupply.com (referred to as the 'site'). By placing an order for such products, you agree to be bound by and accept these terms and conditions. If you do not agree to these terms and conditions, you should not obtain products from this site. These terms and conditions are subject to change by All Tire Supply (referred to as 'us' or 'we') without prior written notice at any time, in our sole discretion.

Order Processing

All order is processed on the SAME business day if they are received BEFORE 2 pm (CST). If an order is received AFTER 2 pm (CST), it will be processed on the NEXT business day.

Most orders take 1-2 business days to process before leaving the warehouse; credit card order will take from 2-3 days to process due to the time required for the money to settle.

FOR FASTER PROCESSING, please use PAYPAL as the payment method. We close over the weekend, so any orders received on Friday will be shipped out on Monday. Friday’s order with a credit card does not require a further delay due to money being settled.

Your receipt of electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled, you will receive a prompt refund credit to your account. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. We may require additional verifications or information before accepting any order. Once you have placed an online, phone, or another type of order, you have entered into a contract to purchase, and your credit card will be charged immediately. Orders DO NOT always ship the same day. If you need priority delivery, then please contact us by phone for immediate attention. We make every effort to maintain the availability of our site. However, should we experience technical difficulties, we are not responsible for orders that are not processed or accepted.

Payment Term

We accept all major credit cards as well as Paypal payments. You represent and warrant that: (i) the credit card information you supply to us is true, correct, and complete; (ii) charges incurred by you will be honored by your credit card company; and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes if any. All payments must be in United States currency. The current billing address and phone information must be included with every order. You agree to pay interest on all past-due sums at the highest rate allowed by law. We retain a security interest in the products and all proceeds thereof until the full purchase price (including taxes and additional charges) has been paid. Payment must be received by us before our acceptance of the order unless otherwise agreed by us in writing. Prices and shipping costs are subject to change anytime because of exchange rates, changes in shipping costs, manufacturer price changes, and other extenuating circumstances.

International Fees & Duties

All taxes, duties and fees associated with shipment are the sole responsibility of the receiver/customer. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered.

Advertising Disclaimer and Trademarks

The descriptions of products that are posted on our site are the representations of our suppliers. We are not responsible for the accuracy of such descriptions, nor are we responsible for typographical, pricing, product information, advertising, or shipping errors. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the charge. All trademarks and registered trademarks relating to products available through our site are the sole property of their respective owners. Photographs displayed on our site are courtesy of the respective manufacturers.

Warranty

All products come with the warranty that is supplied directly by the manufacturer. We are not responsible for product failures or failures due to installation. We are not responsible for shipping costs other than due to our own mistake. Any item that is altered or changed from its original state without the consent of the manufacturer may not be returned and may not receive warranty support. The warranty for a product is facilitated by us; however, we can only enforce the manufacturer’s decisions.

Governing Law and Statute of Limitation

This site is controlled by us from our offices within the State of Texas, United States. As each location has laws that may differ from those of Texas, by accessing this site, both of us agree that the statutes and laws of the State of Texas, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this site and the purchase of products and services available through this site. Each of us agrees and at this moment submits to the exclusive personal jurisdiction and venue of the United States District Court of Texas concerning such matters. Any cause of action brought by you against us or our affiliates must be instituted within one year after the cause of action arises or be deemed forever waived and barred.

Limitation of Liability

All Tire Supply shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if All Tire Supply has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by All Tire Supply without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

All Tire Supply may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to All Tire Supply.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a All Tire Supply or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

All Tire Supply does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, All Tire Supply is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, All Tire Supply reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to All Tire Supply in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless All Tire Supply, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, All Tire Supply may link to sites operated by third parties. However, even if the third party is affiliated with All Tire Supply, All Tire Supply has no control over these linked sites, all of which have separate privacy and data collection practices, independent of All Tire Supply. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, All Tire Supply seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Overview

Our products weight less than 150 lbs shipped using FedEx. For the product that prone to be damage with FedEx such as service jacks or products with shipping weight more than 150lbs, these shipped using Freight.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For orders over $500, a signature may be required.

Free Shipping

Applies to the lower 48 states* on products that do not need to be combined with any other items in order to qualify. However, additional charges would apply for lift gate delivery or a rural shipping address. The customer is exempt of these charges if the product is delivered to a nearby terminal, with the customer being responsible for unloading the purchased product.

Items that ship for FREE via LTL Freight do not include any accessorials such as liftgate, Call before delivery, etc., as well as, any residential fees, limited access delivery fees, inside delivery fees, etc.

The lower 48 states excludes Alaska, Hawaii, US Virgin Islands, and Puerto. For shipments going to these excluded locations, additional freight charges will be applied.

Ground Shipping

UPS and FedEx Ground deliveries do not require a signature at the time of delivery and will be left at the location if no person is present, unless otherwise requested.

All Tire Supply will email the contact person listed on the shipping address of each order after the product ships. This email will contain shipping information, including the shipping or trucking company name, phone number and shipment tracking number. Orders requiring freight delivery will have a delivery notice added to the order. The trucking company will call to schedule a delivery time window.

International Shipping

All taxes, duties and fees associated with shipment are the sole responsibility of the receiver/customer. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered.

Delivery

All Tire Supply does NOT reimburse for lost rental fees for forklift rentals nor do we compensate for missed deliveries or missed delivery appointments. Freight shipments are unique and therefor delivery appointments can be missed, requiring that a delivery appointment be rescheduled. If you require products delivered by a certain date, please call Customer Service to verify product availability and whether the item qualifies for guaranteed shipping dates. All listed shipping times are estimates. Specific delivery dates and/or time frames cannot be guaranteed for any product or order. For orders with deadlines please order well in advance. All Tire Supply is not responsible for delayed shipments.

Business deliveries with a loading dock and no need for a delivery appointment are asked to list the receiving party on the shipping address of the order and to contact the trucking company directly to coordinate delivery date and time if needed by the customer. The receiving party is required to meet the truck at the time of delivery to avoid redelivery charges. It’s the responsibility of the receiving party to become informed in order to know when the truck is coming.

For all business deliveries via freight truck, the trucking company will assume your business is open and staffed to receive deliveries Monday through Friday during normal business hours. For business delivery appointments, it is the sole responsibility of the customer to contact the trucking company and arrange a delivery appointment if needed and not already arranged at the time of order.

UPS and FedEx Ground deliveries do not require a signature at the time of delivery and will be left at the location if no person is present, unless otherwise requested.
Note: For orders over $500, a signature may be required.

Local Pickup

When choosing this option, you are responsible for coming and picking up your order at 7820 Pinemont Dr. Houston, TX 77040 when your order is ready.

Orders will be available within 4 hours after placing your order; orders placed after 3 PM may not be available until the next business day. Orders placed on a day that the store is closed will not be available to pick up until the next day the store is open.

When your order is ready, you will be notified via e-mail (Required). Call ahead before you come so we can have it at Will-Call for pickup.

If you fail to show up after notifying us about your arrival time, it will be put back after three days.

At Will-Call, Online-receipt and an ID are required to receive your order. 

Overview

ALL RETURNS AND CANCELLATIONS ARE SUBJECT TO THE MANUFACTURER'S POLICY.

We offer a 7-day refund policy for some equipment and a 30-day refund policy for most other products. If 7 or 30 days, respectively, have gone by since your purchase, we cannot offer you a refund or exchange. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 45 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned such as products that are hazardous materials or flammable liquids or gases, and all automotive equipment.

Additional non-returnable items:

• Any product that was used or fully/partially installed
• Shipping Fees and Liftgate service
• Gift cards
• Downloadable software products
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• There are certain situations where only partial refunds are granted (if applicable)
• CD, DVD

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days for equipment, and 30 days for other product after the delivery

You must report any visible damage to delivered items within 72 hours of delivery to be eligible for a refund or exchange. If delivered items with visible damage are not reported within this time frame, the refund or exchange will not be accepted. To report damages and obtain the required claim number, call 1-888-339-6665 between the hours of 8:00 a.m. and 6:00 p.m. Central Time Monday through Friday (except Christmas Day).

Order cancellations can only be requested prior to shipment. Products cannot be canceled after they have shipped. If the return of an item was caused by an error on our or a manufacturer's part, we would cover the shipping fees.

Refund

(If Applicable)

All items we sell have a 15% restocking fee if returned.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Privacy Statement

This is the website operated by All Tire Supply Our postal address is

All Tire Supply
7820 Pinemont Dr.
Houston, TX 77040

We can be reached via support@alltiresupply.com.

For each visitor to our Web page, our Web server automatically recognizes only the consumer's IP address. The E-mail address is only accepted if you register and log in. We collect information of visitors to our Web page, user-specific information on what pages consumers access or visit, and geo-location of the user. The information we collect is used for internal review to improve the website. We use cookies to record session information, such as items that consumers add to their shopping cart as well as the last login email address. If you supply us with your postal address online, you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with the information regarding orders they have placed on-line. Upon request, we offer visitors no ability to have factual inaccuracies corrected in information that we maintain about them. We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site as described above in the "Security Section." If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local chapters of the Better Business Bureau.

Customer Information

All Tire Supply Values the trust you place in us and recognizes the need for appropriate protection and management of the personal information you share with us. This privacy policy is designed to explain what information we may collect, how we use this information, and the choices you have regarding the use and retention of this information.

Collecting Information

All Tire Supply gathers customer information as needed to provide service, communicate offers on merchandise and services which we believe will be of interest to you and to administer our business. When you purchase or order a product, subscribe to our newsletter, or a service we provide, we may request information such as your name, address, telephone number, email address, and credit card information. Also, our web server will automatically gather information about your visit to our site, such as your browser type, what pages have been viewed, the time of visit, etc. You may access, update, or delete any personal information you submit to the website by contacting us using any of the contact points listed at the bottom of this privacy statement.

Cookies

Cookies are small pieces of information that are stored by the browser on your hard drive. The cookies used by All Tire Supply do not contain personally-identifying information such as your name, or sensitive information such as your credit card number. We use cookies to store your preferences and record session information such as shopping cart items and past activity on our site to allow us to recognize you when you return to our website and to provide you with the experience we feel will be of value to you.

All Tire Supply Reserves the right to contract with third parties who may use cookies and collect information on our behalf. We prohibit the sharing of this information by third parties with anyone other than All Tire Supply.

Third-Party Cookies

The use of cookies by our partners, affiliates, tracking utility company, service providers is covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies in order to compile aggregated statistics and help determine the effectiveness of joint promotional or advertising efforts.

Web Beacons

Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used on some of our pages to let us know which links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

WHAT DOES All Tire Supply DO WITH THIS INFORMATION?

The information you provide is used by us to process your order or provide you with a requested service, such as our online newsletter. It may also be used to confirm and track your order, notify you of new products, events, and limited-time offers. We will never share your information with third parties unless as disclosed in this privacy statement.

You may receive periodic mailings from us on new products, services, and limited-time offers if you have provided us with your mailing address. However, you may opt-out of these mailings by merely contacting All Tire Supply by phone or email or writing to us at our mailing address.

All Tire Supply may contact you by phone regarding an order placed by you, information, or services you've requested. We may also contact you regarding upcoming events, sales, or new product introduction that may be of interest to you. If you do not wish to receive phone contact from us, please let us know by contacting us by phone, email, or in writing to our mailing address. Please note that All Tire Supply will not share, rent, or sell your telephone number to any other company or organization.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web sites.

Service Providers

We use other third parties to provide credit card processing, shipping orders, and the Live Chat function on our site. When you purchase a product or log in to the Live Chat, we will share personal information as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Email

At alltiresupply.com, we do not share your email address with other companies or organizations. However, your email address may be used internally to conduct business, including confirming orders, answering questions, provide our newsletter as requested, and other customer-related services. You may choose to opt-out of receiving news and information by email only by contacting us by email, phone, or in writing. In such instances, you will continue to receive email contact about any current or outstanding order you have with us.

Link

alltiresupply.com may contain links to other websites not affiliated with All Tire Supply, including websites of vendors and/or service providers. All Tire Supply is not responsible for the privacy practices or content of these other sites. We encourage you to be aware when you leave our site to read the privacy statements before providing information, as they may differ from ours.

Data Retension

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at Contact Us Form. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Security Practices

Security and satisfaction is our primary goal. All information provided by you is confidential and will not be released to any third parties. To ensure confidentiality, we use the SSL (Secure Sockets Layer) protocol for transferring data. SSL is a cryptosystem that creates a secure environment for the information being transferred between your browser and our Server. Our physical location is protected against loss, theft, or misuse of information via appropriate security measures. Also, when a secure transmission needs to be made when sensitive information is being transmitted, alltiresupply.com uses SSL Encryption to ensure your credit card information is secure.

HTTP - HyperText Transfer Protocol. The standard protocol for transmitting Web pages on the Internet.

HTTPS - HTTP Over SSL (Secure Socket Layer). Protocol enabling the secured transmission of Web pages.

If you are filling out personal information on a website like your address or credit card information, make sure the address bar where the website starts with HTTPS. HTTPS ensures that the website has an SSL service, which avoids hackers from stealing any data transmitted. SSL makes a clear hacker-free channel for your data to go directly to the credit card company without being interfered with by anyone.

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or utilizing a notice on our home page.